Please inspect the packaging of your item(s) immediately when they arrive. ALL DAMAGED PACKAGES SHOULD BE REFUSED. Any visible damage should be reported to the carrier driver and noted at time of delivery. Failure to
do so will impact the ability to file a claim and may impact how a credit is processed for lost or damages in transit product. Please keep all original packaging and paperwork for carrier review during the claim review process.
If damage is internal and was not visible when the delivery was received, customer should still process a claim by emailing firstname.lastname@example.org. Although these types of claims are harder to recover, Sensory Mart will work with the manufacturers to find resolution acceptable to both parties.
If your item(s) do arrived damaged, you should note it on the freight bill when signing for delivery. If your product is defective or sustains damage during shipping, please send photos to Returns@SensoryMart.com and we will process an insurance claim on your behalf. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order minus a 20% restocking fee.
How do I return a product?
Customers who are not satisfied with the quality of workmanship of the items they have purchased may return the items if they are unused and in their original packaging. The end-user should contact the Sensory Mart to start the return process. If you want to return an item, please send an email to Returns@SensoryMart.com
Returns will only be accepted within 30 days of the receipt of your product. The product must be returned unused in the original packaging.
We do not accept returns of used products. You should also provide us with a receipt of your purchase and a reason for returning the item.
Please note that you cannot return an item without a valid return authorization number.
You (the customer) are responsible for return shipping to the address given at the time you receive your RMA. In addition, there will be a 20% restocking fee on all returned products. A full refund (excluding cost of shipping and handling) will be issued for unused items in the original packaging and received in resalable condition. Return Merchandise Authorizations (RMA) expire 30 days from issue date and cannot be reissued.
Upon receiving and inspecting the returned product, Sensory Mart will issue a refund for the full amount (minus restocking fees) to the credit card used for the purchase only.