Our Terms and Conditions
1) Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
We offer free shipping on most of our products to the lower 48 states in the U.S. with no minimum order required! Free shipping does not guarantee delivery within a certain time frame, so if you are needing your product within a specific time please contact us first before placing an order. Additional shipping cost may apply. If your order is stock and we process the charges to your credit card, it will ship within five to seven business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
Please inspect the packaging of your item(s) immediately when they arrive. ALL DAMAGED PACKAGES SHOULD BE REFUSED. If your item(s) do arrived damaged, you should note it on the freight bill when signing for delivery. If your product is defective or sustains damage during shipping, please send photos to Returns@SensoryMart.com and we will process an insurance claim on your behalf. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
4) Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order minus a 10% restocking fee.
How do I return a product?
If you want to return an item, please send an email to Returns@SensoryMart.com
Returns will only be accepted within 30 days of the receipt of your product. The product must be returned unused in the original packaging.
We do not accept returns of used products. You should also provide us with a receipt of your purchase and a reason for returning the item.
Please note that you cannot return an item without a valid return authorization number.
You (the customer) are responsible for return shipping to the address given at the time you receive your RMA. In addition, there will be a 10% restocking fee on all returned products.
Upon receiving and inspecting the returned product, Sensory Mart will issue a refund for the full amount (minus restocking fees) to the credit card used for the purchase only.